Frequently Asked About Our Legal Terms
Log into Settings, select Account Closure, and confirm. We'll freeze your account immediately and process any outstanding withdrawals within 48 hours. You'll receive a final account statement via email. After 30 days, we delete non-essential data; transaction records remain for seven years for regulatory purposes.
Yes. Go to Settings > Legal & Privacy > Request My Data. We'll compile your profile, transaction history, login log, and any communications within ten business days and send a secure file to your registered email. You can also request we correct or delete data where local law allows.
One person may hold only one active account. If we detect duplicate accounts, we'll merge them or close the secondary account without refund. We use phone number, email and payment-method records to identify duplicates. If you accidentally opened two, contact support to consolidate them.
If a withdrawal fails or is delayed beyond 48 hours, email support with your transaction ID. We'll check the payment partner (DANA, OVO, GoPay, QRIS) and your bank records. If the money didn't reach your wallet, we'll re-attempt or refund the chips to your account within 72 hours.
Access depends on local law where you reside. If you move to a region where shotogel is not available, your account will be suspended. Log out when you travel; if you log in from a restricted region, we may freeze your account pending verification that you've moved back to a supported area.
Inactive accounts (no login or deposit for 12 months) are flagged for review. We'll email you to confirm the account is still yours. If there's no response within 30 days, we'll suspend it. Chips remain in your wallet; you can reactivate by contacting support and verifying your identity.
When you request a withdrawal, we check that your payout name, account holder name, and payment method (DANA, OVO, GoPay, QRIS or bank account) all match your registration. If there's a mismatch, we hold the withdrawal and email you to confirm. Once verified, the payout usually clears within 24–48 hours.
