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How We Keep Your Privacy Secure

When you open an account with shotogel and fund it via DANA, OVO, GoPay or QRIS, your personal details and payment history stay encrypted on our servers.

Data encryption on all depositsYour payment methods stay privateContact us to request account access
shotogel How We Keep Your Privacy Secure
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Open your account lobby and tap the chat icon in the bottom right.
Email Support Send a privacy request to support@shotogel.
Account Settings Head to your account profile menu and select Privacy & Data to review what…
DATA SECURITY INSIDE

How We Handle Your Data Every Day

Encrypted Transactions

All DANA, OVO, GoPay and QRIS deposits and withdrawals use TLS 1.2 encryption. Your payment method stays masked on receipts; only you and our finance team see the full account number.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which games players in Medan and Semarang explore most. You can disable non-essential cookies in your browser settings without losing core platform access.

Account Verification

When you withdraw funds or change your registered phone number, we send a one-time code to your email. This extra step protects your account from unauthorized access.

Data Retention Policy

We keep your account data for as long as your account is active. After closure, transaction records stay on file for seven years to meet regulatory requirements where local law permits.

Third-Party Sharing

We share your name and transaction ID with our payment processors (DANA, OVO, GoPay and QRIS networks) only to complete your deposit or withdrawal. Game studios never see your payment details.

Withdrawal Verification

Before every payout to your bank account or e-wallet, we confirm your identity and the destination account. This takes less than two minutes and keeps your funds safe.

Privacy Policy FAQs

Your account is deactivated immediately, but we keep your transaction history on file for seven years to comply with local regulations where local law permits. Your personal details are encrypted and not used for marketing. You can request permanent deletion by emailing [email protected].

Yes. Open your account, go to Settings > Privacy & Data, and select Export My Account. You'll receive a file with your name, email, phone, address, deposit history, and gameplay logs within 24 hours. You can also request this via live chat.

All your payment methods are stored behind TLS 1.2 encryption. We never store your full card or wallet password. Deposits clear in under a minute and are verified by our payment processors before they hit your account.

No. We do not sell your personal data to third parties. We share only your name and transaction ID with payment networks (DANA, OVO, GoPay and QRIS) to process your transfers. Game studios never receive your contact details.

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can disable non-essential cookies in your browser settings. Disabling them will not stop you from playing; you'll just need to log in again each session.

Transaction records stay in your account history as long as your account is active. After you close your account, we retain that data for seven years where local law permits, to meet audit and regulatory requirements.

Yes. Go to Settings > Account Details and tap Edit next to your email or phone. We'll send a one-time verification code to your current email to confirm the change. This takes less than a minute to complete.