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Terms & Conditions That Protect Your Play

When you open an account with shotogel, you're agreeing to clear, straightforward terms that spell out how deposits work, how withdrawals are verified, and what happens to your…

Account security verified at signupDANA, OVO, GoPay and QRIS payment termsWithdrawal verification process explained
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shotogel Terms & Conditions That Protect Your Play
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Questions About Your Terms?

Email Support Reach us at [email protected] for detailed questions about your account agreement, payment disputes, or…
Live Chat Open the chat widget inside your account dashboard (Monday–Friday, 08:00–22:00 WIB).
Account Settings View a summary of your active terms, deposit history, and withdrawal verification status directly…
YOUR DATA, YOUR CONTROL

How We Handle Your Information

Account Verification

When you open an account, we verify your identity through a one-time SMS code sent to your phone number. This happens only once at signup and protects your funds from unauthorized access.

Payment Data Security

Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Each transaction is processed through encrypted channels and verified by the payment provider themselves.

Withdrawal Verification

Before we release any withdrawal to your linked wallet, we confirm your account status and cross-check your payment method. This step protects you against fraud and ensures payouts go to the right person.

Data Retention Policy

We keep your account data, transaction history, and contact information for as long as your account is active. After account closure, we retain records for 12 months to comply with local financial regulations.

Cookie & Tracking

shotogel uses cookies to remember your login session and track which games you play, so we can show you personalized lobby suggestions. You can disable non-essential cookies in your browser settings anytime.

Request Your Data

Want a copy of all data we hold about you? Email [email protected] with 'Data Request' in the subject line. We'll send you a complete export within 15 business days.

Terms & Conditions FAQ

Yes. You tick the Terms & Conditions checkbox before we create your account. This checkbox confirms you've read and agree to the rules. If you skip it, the signup won't complete. You can always read the full terms again in your Account > Agreements section.

We can update terms, but only with notice. If we make a big change to deposit rules, withdrawal fees, or account restrictions, we'll email you and post a notice in-game at least 7 days before the change takes effect. Minor updates (like fixing typos) happen without notice.

Account violations—like using someone else's payment method, creating multiple accounts, or suspicious withdrawal patterns—can lead to account suspension or permanent closure. We'll contact you before taking action. You can appeal through [email protected] within 14 days of closure.

Yes. Your DANA, OVO, GoPay and QRIS transactions are covered by shotogel's terms and the payment provider's own security rules. Both layers protect your money. Unauthorized transactions can be disputed with our support team within 30 days.

Your account stays open indefinitely. Even if you don't play for months, we won't delete it. However, if your account remains inactive for 24 months with a zero balance, we may mark it as dormant. You can reactivate it by logging in or contacting support.

Yes. Go to Account > Settings > Close Account. We'll deactivate your account and process any remaining balance as a withdrawal to your linked wallet. Closed accounts cannot be reopened—you'd need to create a new account with fresh verification.

The complete Terms & Conditions are linked in the footer of shotogel.xyz and embedded in your Account menu under Agreements & Data. You can also request a PDF copy by emailing [email protected]. We update the live version regularly, so check back often.

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